Warranty Request Procedures

Warranty Request Procedure

As we have been receiving irregular warranty requests we would like to make you all aware of the correct procedure. Following these procedures will make warranty claims faster and provide better service for your customers.

Step 1

Call or email us for a lodgement number. When you do this please make sure you have the following correct information:

  1. model number
  2. serial number
  3. purchase date
  4. user type
  5. brief description of the problem

Step 2

When you receive the lodgement number and the parts for the warranty complete the warranty request form. Then return the original copy and all faulty parts to us for confirmation. We require that all parts be returned for inspection as our manufacturers may call on the parts to be sent to them. See Unit Return Procedure
Any request form returned without a lodgement number or faulty part(s) will be immediately rejected.

Step 3

Wait for your form to be processed this will take approximately 5 working days.

Step 4

The invoice for the parts and work completed will be credited to your account.

Please note that each manufacturer has an individual Flat Rate Schedule for warranty work carried out. PLP adheres strictly to these schedules.

No credit will be given for work above this schedule. Please be aware of this schedule when filling out your warranty request.
Warranties will not be accepted without:

  1. lodgement number
  2. faulty parts if requested
  3. original document or request via the PLP website
  4. receipt of request within 60 days of lodgement number issue

These procedures are laid out to help you receive fast warranty claims and therefore satisfy your customers. These requirements are set out as per the manufacturers specifications and are there to make the process as smooth as possible. If you have any questions please call us on 1300 363 027.

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